Frequently Asked Questions
Your Questions Answered
Orders and Payment
1. How can I check my order status?
You can log in to your account and view your order status on the "My Orders" page. If you checked out as a guest, you can track your order through the link in the confirmation email.
2. What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and certain local payment methods depending on your region.
3. Can I modify my order after placing it?
If your order hasn’t been shipped yet, please contact our customer service team to request any changes.
4. Can I cancel my order after placing it?
Yes, you can cancel your order if it hasn’t been shipped yet. Please contact our customer support team as soon as possible to request a cancellation.
5. Will I be charged any additional fees at checkout?
The total amount at checkout includes all applicable taxes and shipping fees. For international orders, additional customs fees or import taxes may apply based on your country’s regulations.
Shipping and Returns
1. How long will it take to receive my order?
Standard shipping typically takes 5-10 business days, and express shipping takes 2-5 business days. The exact delivery time depends on your location.
2. Can I return an item if I’m not satisfied?
Yes! We offer a 14-day hassle-free return policy. Please ensure the item is unused and in its original packaging, and follow our return process to complete your return.
